Service Level Agreement
Last updated: January 2026
1. Uptime Guarantee
RDKREVENUE guarantees 99.9% network availability for all shared hosting, VPS, and dedicated server services, measured on a monthly basis. This equates to a maximum of 8.76 hours of downtime per year.
2. Service Credits
| Monthly Uptime | Service Credit |
|---|---|
| 99.9% – 100% | None |
| 99.0% – 99.9% | 10% of monthly fee |
| 95.0% – 99.0% | 25% of monthly fee |
| Below 95.0% | 50% of monthly fee |
3. Claiming Credits
To claim a service credit, submit a ticket within 30 days of the downtime incident. Include the affected service, time range, and a description of the issue. Credits will be applied to your account within one billing cycle.
4. Exclusions
This SLA does not apply to downtime caused by: scheduled maintenance (with advance notice), customer actions or third-party software, force majeure events (natural disasters, war, government actions), or DDoS attacks beyond mitigation capacity.
5. Scheduled Maintenance
We schedule maintenance during off-peak hours (2 AM – 6 AM local time) and provide at least 48 hours advance notice via email. Scheduled maintenance is excluded from uptime calculations.
6. Monitoring
We monitor all services 24/7/365 using multiple independent monitoring systems. Real-time status information is available at status.rdkrevenue.com.